Basic Troubleshooting for All Models

• Make sure your Spidem machine is plugged in and that the wall outlet works. Make sure the plug is connected firmly on both ends. Be sure all holes and nozzles are clear and unblocked. Wipe them with a damp rag to loosen any hardened debris or grounds.
  
  Remove the water reservoir and make sure it's filled above the minimum fill line. It's not a good idea to store water in the reservoir for long periods of time; hard water can leave harmful residue. If your water reservoir hasn't been rinsed and refilled in the past week, do so before brewing a fresh batch of espresso.
  
  Sometimes mineral deposits in your water can calcify within the machine, causing blockages. Always consult your user's manual for instructions on descaling (removing mineral deposits). Some Spidem models, including the Divina, have an automatic cleaning and decalcifying cycle. Other models, like the Saeco Spidem Villa, don't have this feature. Incorrect cleaning procedures can void your warranty, so don't reach for the descaling solution without consulting your manual first. If you don't have your manual, you can look up specs for current Spidem models in the company product catalog.
  
  

Troubleshooting Automatic Espresso Machines

• Spidem automatic espresso machines are designed to handle multiple steps for you, from the grinding to tamping. The process is calibrated for the amount of beans you pour into the internal burr grinder, and the serving size you select with the machine's indicator knob. Make sure you've selected the right liquid volume for the number of cups you want your automatic espresso machine to brew.
  
  If your machine shuts off while grinding beans, unplug it. Lift the lid of the bean hopper and check for large bean particles lodged in the grinder. The auto-shut-off function likely sensed a larger-than-normal object in the grinder and triggered the shutdown. Use the cleaning brush that came with your machine to clear any debris.
  
  If no espresso comes out of the machine, power it off and open the front service door. Release the lever and gently pull out the brew group. Rinse under warm water for one to two minutes, and make sure all holes and nozzles are free of grounds. If you need to do some scrubbing, use the cleaning brush that came with your machine. Replace the brew group and try a slightly coarser grind for your next batch--most fully automatic Spidem machines allow you to select your grind level from 0 (fine) to 18 (coarse).
  
  

Troubleshooting Semi-Automatic Espresso Machines

• Start by checking your beans. If no espresso comes out of the machine or it smells burnt, your grounds are tamped too tightly for the water to be forced through them. When the water does finally get through, it has absorbed too much flavor, resulting in a burnt smell and taste. Reduce the amount of espresso you tamp into the basket, and ease up on your tamping pressure.
  
  If the espresso that comes out is runny, your beans have been ground too coarsely. The beans need to offer resistance to the water as it is passed through the grounds--this is what differentiates espresso from regular drip coffee. Make sure you're using a fine or ultra-fine espresso grind as opposed to regular ground coffee, and if you are, tamp your espresso more firmly next time.
  
  Next, test your steam wand. Power on your machine, activate the wand and let steam flow through it for 15-20 seconds. If nothing comes out, turn off the valve, power down the machine and wait for it to cool. Remove the steam wand and run it under warm water to clear any clogs.
  
  If any of these troubleshooting tips don't work, consult your owner's manual for warranty and repair information; chances are, your Spidem machine will need to be checked out by a manufacturer-authorized mechanic.