- 1). Contact your cellular provider's customer service department. It may be possible to locate your cellular provider's name by viewing your phone from front to back. This search may yield the name of the provider, and that in turn will allow for an Internet search of cellular service providers at Phonedog.com. It is also possible to search for the customer service number of your provider by checking a recent billing statement.
- 2). Request the customer service representative to locate your cell phone account using your cell phone number and the registered name on the account. This will determine whether your account has damage insurance to replace the malfunctioning phone.
- 3). Determine whether you will need to mail your malfunctioning phone to the insurance company affiliated with your cell phone provider or if you will need to bring your phone in to a local repair office operated by your cell provider. Should the representative require you to mail back your phone for replacement, you will need to receive a tracking number. If your account does not have replacement or damage insurance, the representative may ask you to take your phone to a service center for viewing and possible replacement for a nominal fee.
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