Things You'll Need

Instructions

User-Hidden Files

1

Connect your iPhone to your computer with its USB cable. If iTunes opens, close the program.
2

Swipe in from the right edge of your screen and tap "Search."
3

Type File Explorer in the search box, tap "Apps" and then select File Explorer.
4

Select your iPhone from the list of devices under the Computer menu.
5

Click the “View” tab. This gives you options for what files and information can be seen.
6

Check the boxes labeled "File name extensions" and "Hidden items." You will now be able to see all of the hidden files on your iPhone.
7

Select and delete the hidden files you want from your iPhone. To check which files are hidden, you can toggle the “Hidden items” box off and on.

Program-Hidden Files

1

Navigate to the iMobie website (link in Resources) on your computer and download the free PhoneClean program.
2

Follow the onscreen instructions to install the software on your PC.
3

Connect your iPhone to your computer using the iPhone’s USB cable.
4

Start PhoneClean and use the onscreen guide to remove hidden files, such as temporary and cached files, corrupt media, failed downloads and cookies.