In 2008, Cross Country Home Services won the "Advertising Excellence Award" from Electric Light & Power. This award was bestowed on the company for its excellence in advertising its Green Network Solution initiatives. The advertising campaign had been in effect since 2007, when the company received the award. The marketing solution aims to solicit consumer participation in energy efficiency initiatives to curb growing environmental concerns. The campaign also sought to increase revenue, as well as, customer loyalty. Demand-side management initiatives were also addressed during the campaign. The award praised the company's efforts to combine their utility client's energy efficiency programs provided by third party vendors into a single program. Utility companies may easily manage their green initiatives if combined into one package.
Cross Country Home Solutions received the award after over 22,000 readers viewed their advertising campaign and voted it the best of its competitors. The advertising campaign was developed by FM Advertising and Icon Branding. These companies have provided Cross Country Home Services with numerous marketing services and brand strategy solutions.
New Customer Fulfillment Kits
Introduction of "print-on-demand" technology for its product fulfillment means that Cross Country Home Services may now provide customers with personalized content on every page of its fulfillment kits, and thereby eliminates the need for pre-printed inventory.. The process enables immediate content changes, and eliminates the need to store inventory that may be wasted or become outdated over time. The change reflects the company's efforts to incorporate "green" initiatives in each aspect of their processes.
Express Service Portal Web Site
To increase the efficiency of the customer claim process, Cross Country Home Services introduced the Express Service Portal Web Site. This site automates job authorizations, tracks work status, and produces electronic invoices. Productivity of customer service agents and suppliers is significantly improved by the new process. This leaves them more time to focus on providing quality service to customers and less time dealing with paperwork.
The program is web-based. Agents simply log into the site from any terminal. All related home warranty claim correspondence may be addressed electronically through the system. Direct access through web-based applications significantly decreases the time it takes to process a claim. This translates into a better experience for the customer. The product differentiates Cross Country Home Services from its competitors. The Express Service Portal combined with the Automated Speech Recognition (ASR) software enables our company to provide customers with outstanding customer service.
Cross Country Home Solutions received the award after over 22,000 readers viewed their advertising campaign and voted it the best of its competitors. The advertising campaign was developed by FM Advertising and Icon Branding. These companies have provided Cross Country Home Services with numerous marketing services and brand strategy solutions.
New Customer Fulfillment Kits
Introduction of "print-on-demand" technology for its product fulfillment means that Cross Country Home Services may now provide customers with personalized content on every page of its fulfillment kits, and thereby eliminates the need for pre-printed inventory.. The process enables immediate content changes, and eliminates the need to store inventory that may be wasted or become outdated over time. The change reflects the company's efforts to incorporate "green" initiatives in each aspect of their processes.
Express Service Portal Web Site
To increase the efficiency of the customer claim process, Cross Country Home Services introduced the Express Service Portal Web Site. This site automates job authorizations, tracks work status, and produces electronic invoices. Productivity of customer service agents and suppliers is significantly improved by the new process. This leaves them more time to focus on providing quality service to customers and less time dealing with paperwork.
The program is web-based. Agents simply log into the site from any terminal. All related home warranty claim correspondence may be addressed electronically through the system. Direct access through web-based applications significantly decreases the time it takes to process a claim. This translates into a better experience for the customer. The product differentiates Cross Country Home Services from its competitors. The Express Service Portal combined with the Automated Speech Recognition (ASR) software enables our company to provide customers with outstanding customer service.
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