How to Reach a Customer Service Representative at any Company
- 1). Navigate automatic menus with patience. Lots of companies use these tree directories for routing customer calls. Sometimes it works, sometimes it doesn't. The first step is to pay attention to all of the options offered by an auto menu or an "automatic customer service agent" so you know what options are readily available.
- 2). Identify the department or individual you need to reach. Whether it's a staff member's extension from a company directory or a department from a menu, you need to know your destination in order to get there. Listen to choices and figure out the best route to take to address your questions.
- 3). Lean on the receptionist. This step is crucial for making an end-run around some common obstacles, like full voice mail boxes and departments lacking a live line. If you get dropped for any reason, call the main desk and get staff to patch you through.
- 4). Use speakerphone or Bluetooth options to remain active while on hold. If you're stuck on a land line while you're holding, you may not have the resolve to wait. Open a phone line and stay on until the company is forced to put you through to a live representative.
- 5). Utilize department switching tactics. In rare cases, companies deliberately set up dummy lines for customer care while keeping lines immediately open for new sign-ups. Call the sign-up line and demand a live line for your questions or concerns.
- 6). Try email, live chat and other services. More and more companies are offering these alternatives to phone lines as a way to reach agents. If this is convenient for you and you may have better results than waiting on the phone.
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