- 1). Have a starting ground in mind before you call to negotiate your WAMU credit card debt. Start your negotiation at paying the account off at 25 to 50 percent of the balance, if you are trying to settle an outstanding collection debt. Figure out the monthly payment you can afford if you are current on the WAMU account, but need your payment lowered.
- 2). Look on your recent WAMU or Chase credit card statement for the customer service number. The customer service number is also located on the back of the WAMU credit card.
- 3). Call the customer service number and ask to speak with someone who can negotiate your credit card payment or account. You will likely speak to the person who answers the call, but you can ask to be transferred to a supervisor if you are unable to agree to a negotiation that works for you.
- 4). Explain to the WAMU or Chase representative why you are calling to negotiate your debt. This may be that you have lost your job, simply cannot pay, need to lower your payment amount or want to settle the balance owed. Let her know that you have a desire to take care of the account and give her your offer. Remain kind and calm with the representative.
- 5). Expect the representative to counter your offer. Be ready to stand your ground -- politely -- and let her know that your offer is the best you can do. WAMU or Chase wants to get as much money from you as possible and is not likely to agree until you can convince them that you cannot afford more than what is offered.
- 6). Ask to speak to a supervisor or end the phone call and try back at another time if you aren't getting anywhere. Negotiations often take several attempts before success.
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