Roles

• According to the Occupational Information Network, custodial services managers supervise and manage the work activities of janitors and cleaners. These managers plan out schedules for employees and assign duties. Managers coordinate with other departments to ensure that cleaning services are provided in a timely and efficient way. Custodial services managers inspect work to make sure that it meets the established quality standards. Workers also check equipment and decide which cleaning solutions are most suitable for surfaces and materials. A manager may also take part in cleaning duties.
  
  

Environment and Hours

• According to the U.S. Bureau of Labor Statistics, janitorial workers can be found in various atmospheres, from hospitals to hotels. In offices, workers can be found when buildings are empty during evening hours. In schools and hospitals, workers can be found in the daytime. For buildings that require 24-hour maintenance, workers may be assigned shifts. Custodial services managers typically work a full-time 40-hour workweek.
  
  

Education and Training

• According to the U.S. Bureau of Labor Statistics, custodial services managers typically require the educational minimum of a high school diploma. However, many have completed some college or earned a college degree. Many establishments require on-the-job training to improve cleaning techniques and management skills.
  
  A small number of supervisors gain membership into the International Executive Housekeepers Association through certification. Two certification programs exist: the Certified Executive Housekeeper and the Registered Executive Housekeeper. Both certifications require that the employee take preparation courses and pass an examination. Educational and experience requirements must also be met for certification. The Certified Executive Housekeeper requires a high school education, whereas the Registered Executive Housekeeper is offered to those who already have a four-year degree.
  
  

Salary

• According to the U.S. Bureau of Labor Statistics, first-line supervisors or managers of housekeeping and janitorial workers earned a national mean hourly wage of $17.88 and a national mean annual wage of $37,180 in May 2009. The industries that employed the highest number of employees were services to buildings and dwellings with a mean annual wage of $35,780; traveler accommodation, $32,240; elementary and secondary schools, $41,540; nursing care facilities, $35,590; and general medical and surgical hospitals, $39,240.
  
  

Job Outlook

• According to the National Employment Matrix from the U.S. Bureau of Labor Statistics, employment for first-line supervisors or managers of housekeeping and janitorial workers is expected to increase at a rate of 5 percent through 2018. The reason for the slow increase is due to fewer buildings being built. Employment growth will happen in the health care industry. Because more work is being contracted out, administrative support firms will hire more workers in this field.