- 1). Practice enunciating words before going to work each day. Consider using words that are difficult to pronounce or say correctly, as well as names of products or services that your business offers.
- 2). Wear a comfortable headset when working on the job. Having to hold a phone constantly may cause more discomfort than you want, especially if you work full-time.
- 3). Answer the phones with a pleasant demeanor. When picking up a call, always start by saying the name of the business as part of the greeting. For example: "Hello, this is the Generic Corporation. How can I help you?"
- 4). Answer calls on a first-come-first-served basis when lines are busy. When you are done with one caller, pick up callers on each line and ask if they can hold, then transfer to the first person who called. You may want to use a pen and paper to make a note of who called.
- 5). Perform the task desired as best you can. If someone asks you to do something that you cannot do, offer to transfer him to a department that can help.
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